Being inclusive

Ten ways to be more inclusive with your communications

Understand the basics of the Equality Act and know where to go for further information.
Be aware of different definitions of disability.
Understand why disability issues matter, and make sure your team and the agencies you work with understand too.
Understand what your organisation says in its accessibility and inclusiveness policy.
Involve disabled people in your communications planning.
Choose a mix of communication channels to reach the maximum number of people.
Represent disabled people accurately – do not glorify or trivialise them.
Make sure the channels you choose work for disabled people, for example accessible websites.
Make sure you understand how to produce communications in accessible formats for disabled people.
Use Clear English in your communications.

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Page last reviewed: 04 November 2010